ScaleShift Tax | Guided GST, TDS and Accounting Workspace

1. Introduction

Welcome to ScaleShift Tax ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software-as-a-service (SaaS) platform for GST compliance, e-invoicing, and financial operations.

This policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products, or otherwise contact us.

Personal Information: Name, email address, phone number, business name, job title, practitioner type, and any membership / registration number (collected to verify you are a genuine tax professional).
Financial Information: GSTIN, PAN, bank account details, invoice data, and transaction history necessary for compliance filing.
Technical Data: IP address, browser type, device identifiers, and usage data collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

To facilitate account creation and logon process.
To provide, operate, and maintain our platform and services.
To process your transactions and manage your GST filings with the GSTN portal.
To send administrative information, such as updates to our terms, conditions, and policies.
To respond to customer service requests and provide support.
For data analysis, identifying usage trends, and improving our platform.

4. Data Sharing and Disclosure

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

Government Authorities: We share necessary data with the Goods and Services Tax Network (GSTN) and other relevant tax authorities to facilitate your compliance filings.
Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services).
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes encryption in transit (TLS 1.3) and at rest (AES-256), strict access controls, and regular security audits. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements in India, typically 8 years for financial records).

7. Your Privacy Rights

Under the DPDP Act, you have the right to access, correct, update, or request deletion of your personal information. You also have the right to withdraw your consent at any time. To exercise these rights, please contact our Grievance Officer.

8. Contact Us / Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer: Shivakumar (Founder)
Operator: ScaleShift Tax (sole proprietor), Karnataka, India
Email: privacy@scaleshift.in
Web: tax.scaleshift.in
We acknowledge grievances within one (1) business day.

1. Introduction

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products, or otherwise contact us.

Personal Information: Name, email address, phone number, business name, job title, practitioner type, and any membership / registration number (collected to verify you are a genuine tax professional).

Financial Information: GSTIN, PAN, bank account details, invoice data, and transaction history necessary for compliance filing.

Technical Data: IP address, browser type, device identifiers, and usage data collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

To facilitate account creation and logon process.

To provide, operate, and maintain our platform and services.

To process your transactions and manage your GST filings with the GSTN portal.

To send administrative information, such as updates to our terms, conditions, and policies.

To respond to customer service requests and provide support.

For data analysis, identifying usage trends, and improving our platform.

4. Data Sharing and Disclosure

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

Government Authorities: We share necessary data with the Goods and Services Tax Network (GSTN) and other relevant tax authorities to facilitate your compliance filings.

Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services).

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Security

8. Contact Us / Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: